SHP New Deal Business Quality Programme Lead
Salary: £54,695 to £63,181
Working hours: Full time, 36 hours a week
Contract type: Fixed term - to end of March 2022
Sutton Housing Partnership (established in 2006) manages council housing in Sutton. We are revolutionising the way SHP communicates and engages with its employees, stakeholders and customers across all channels enhancing our reputation as a great service provider and employer of choice. Working in this key role means that you play a key role in supporting this transformation to our new operating model under our New Deal Programme.
We aim to bring investment and improvements to homes and communities across the borough. We are responsible for the day-to- day management of housing services to around 6,000 council tenants and 1,500 leaseholders.
In this new role as a senior member of the Operations Management Team and part of the Senior Strategic Leadership team for SHP, you will lead an integrated change management programme within the Operations Directorate, and will be business quality lead for all services within the directorate including repairs, people and place, planning and delivery and home ownership.
You need to be able to deliver first class change management through the SHP change management methodology to facilitate customer driven service delivery which is future proofed, addresses ICT requirements, measurement and satisfaction, and have an excellent knowledge of the business requirements of a social housing operations service including experience of Northgate.
You will listen to tenants and leaseholders and work collaboratively to reshape Operations Services, and influence the service improvement and VFM of services. Secure resident engagement opportunities that will scrutinise and challenge costs, service delivery and quality. Inspire managers to innovate, empower and equip their staff to support the change management programme and culture change. Build strong partnerships across People and Place, Planning and Delivery teams to ensure the culture, operating model and infrastructure is an individual and company priority.
Successful candidates will have access to a wide range of benefits;
32 days annual leave, in addition you will receive eight statutory holidays (pro rata)
Local Government Pension Scheme
Simply Health staff benefit
Modern and flexible working environment
Childcare vouchers scheme
You will be passionate about excellent customer service and training and developing knowledge in others. You will be an excellent communicator, able to influence across the business and have the confidence and professionalism to work with people at all levels.
Applications should be submitted to firstname.lastname@example.org and include a statement of suitability based on the skills and experience outlined in the job description.
Closing date: Wednesday 23 April 2019
Fire Risk & Compliance Surveyor
Salary: £38,128 - £43,285 per annum
Working hours: Full time, 36 hours per week
Contract type: Permanent
Closing Date: 30 April 2019
Interview date: 10 May 2019