Managing your tenancy

Update your details

It is important that we have correct and accurate information on you and your household at all times. If you or your household circumstances change please log on to Your Account and update your details.

Anti-social behaviour (ASB) / Safeguarding

Anti-social behaviour (ASB) is behaviour which causes harassment, alarm or distress to one or more people. Examples of ASB include:

  • noise nuisance
  • verbal abuse, intimidation, harassment
  • violence, domestic violence and threats of violence
  • illegal activities e.g. drug dealing
  • hate speech or behaviour against a person’s disability, ethnicity, religious beliefs or sexual orientation

We take ASB seriously and are committed to dealing with it quickly, fully and effectively.

If you carry out ASB we will investigate and may take action against you. This could include taking back your home and evicting you.

Find out how to report anti-social behaviour and how to report a safeguarding issue.


Tenants who have a secure tenancy have the right to pass their tenancy on to a family member when they pass away. Contact us for more information or read our Tenancy Succession Leaflet (PDF, 2MB).


Tenants who have a secure tenancy have the right to assign their tenancy to another person in certain circumstances. Contact us for more information.

Move House - Mutual Exchange

Tenants have the right to assign a tenancy to another tenant, commonly known as your ‘Right to Exchange’ or a ‘Mutual Exchange’.

Find out more about Move Home (Mutual Exchange).

End a tenancy

If you intend to end your tenancy and leave your home, you need to tell us before you do so.

If a tenant dies, we will need to know so that we can end their tenancy. 

Find out how to end a tenancy and/or report the death of a tenant.