Tenancy sustainment

SHP provides tenancy sustainment services to residents who need support in managing their tenancy. This may take the form of short term or long term support but the aim is to help them overcome issue which may be stopping them managing their tenancy. 

Support is provided by dedicated officers who work closely with residents and other organisations.  The types of issues that we will support residents to overcome include:

  • hoarding
  • drug or alcohol dependency
  • debt issues
Financial inclusion

SHP provides a financial inclusion service to residents who require specific targeted support, advice and guidance to deal with money and debt issues. We will work with residents to identify barriers to financial inclusion. Advice, guidance and action includes:

  • analysing income and expenditure
  • issuing food vouchers
  • identifying savings from a residents outgoings

Our Managing your money page also provides customers with help and advice on financial inclusionan as well as signposting other organisations which provide help. 

Both of the tenancy sustainment and financial inclusion services are based on referrals made by SHP staff, the London Borough of Sutton and other partner organisations.